November 19, 2015

ACA Resources for Assisters

Help for Assisters Working with Immigrant Populations: Fact Sheet Available in 16 Languages

Many immigrants are eligible for health coverage through the Health Insurance Marketplace (Marketplace) or through Medicaid or the Children's Health Insurance Program (CHIP). Assisters helping immigrant applicants enroll in new health coverage must:

  • be aware of Federal and state rules that affect these consumers' eligibility for coverage options;
  • understand the application and enrollment process; and
  • be able to provide assistance that is culturally and linguistically appropriate.

This "Immigration Fast Facts" sheet will help assisters to learn about and meet these requirements, and it is now available in 16 languages: Arabic, Chinese, English, French, German, Gujarati, Haitian-Creole, Hindi, Korean, Polish, Portuguese, Russian, Spanish, Tagalog, Urdu, and Vietnamese. See other resources to help special populations on this page of the Marketplace resources website.


Customizable Marketplace-Reminder Postcard and Other Resources

Check out a recently released double-sided postcard called "Customizable Marketplace Reminders." This tool is a great resource for consumers when they are applying for Marketplace coverage, and they can continue to refer to throughout the year, because it provides important dates and highlights factors that consumers should keep in mind after enrolling in coverage to make sure that they report a life change when necessary. The postcard is customizable, and consumers can write in upcoming milestones and life events as well as Marketplace password hints and other important information. Assisters can also print the front page of the postcard as a magnet so that consumers can place it on their refrigerator. To use the "Customizable Marketplace Reminder" postcard, click here. For more information on other resources, please visit the Outreach and Education section here.

New Call Center for Assisters

CMS announced the launch of the Assister Help Resource Center (AHRC), a dedicated call center for Navigators, non-Navigator assistance personnel [Enrollment Assistance Program (EAP), In-Person Assister (IPA)] and certified application counselors (CACs) in states using the platform. It will provide timely information and solutions for resolving complex application and enrollment issues related to completing the Marketplace application, receiving eligibility determinations and redeterminations, enrollment, re-enrollment, and appeals policy. The Marketplace Call Center will remain the central point of contact for applications and technical system issues. AHRC call center representatives will not have access to consumer applications but can help assisters with complex policy questions. The AHRC will be available through a dedicated phone number provided by the assister's program point of contact. See these Q&A about the AHRC.

Navigator Resource Guide on Private Health Insurance and Health Insurance Marketplaces

To help assisters prepare for open enrollment, Georgetown University's Center on Health Insurance Reforms has released an updated version of its Navigator Resource Guide on Private Health Insurance and Health Insurance Marketplaces, which includes frequently asked questions and background information on private health insurance and Health Insurance Marketplace issues. Click here for an explanation of the Guide.

Renewal Process for Returning Marketplace Consumers

See this blog post from Families USA about the renewal process and tax credits.

"Beyond the Basics" Resources

Webinars and other resources from the Center for Budget and Policy Priorities' "Health Care Reform: Beyond the Basics" series are archived at Recent resources include:


Assisters Roadmap to CMS Resources

CMS just released The Assister's Roadmap to Resources, which provides an overview of important Marketplace and other health coverage topics, provides links to helpful resources on those topics, and contains information that assisters need to know when helping consumers apply for and enroll in Marketplace and other health coverage.

The Roadmap contains information about things like:

  • How to get the latest information on Marketplace policies and operations from CMS
  • What coverage options are available to consumers
  • What you need to know about the Marketplace eligibility and enrollment process to help consumers get coverage
  • How to access information about the Marketplace and resources in other languages