Table 10 Family Voices Survey on Managed Care High Satisfaction by Type of Health Plan


Table 10
Family Voices Survey on Managed Care
High Satisfaction by Type of Health Plan
(N=204)*

Type of Health Service Percent of Respondents within each Type of Health Plan Indicating
"Very Satisfied"
Medical and Specialty Services HMO PPO Not in Managed Care
n % n % n %
1. Appropriate routine, well-child care 52 69.3 51 66.2 18 60.0
2. A primary care provider with knowledge of my child's special needs 38 50.0 40 51.3 21 65.6
3. Appropriate pediatric specialty care providers 41 54.7 44 57.1 21 70.0
4. Appropriate pediatric in-patient hospital services 36 64.3 30 58.8 17 81.0
5. Specialized dental care or orthodontic services 14 27.5 23 42.6 10 55.6
6. Physical therapy services 20 39.2 30 51.7 14 51.9
7. Occupational therapy services 14 29.2 22 37.3 12 48.0
8. Speech therapy services 20 30.3 27 39.7 13 44.8
9. Nutritional counseling 11 31.4 16 40.0 8 53.3
10. Psychological testing 7 22.6 10 27.8 7 38.9
11. X-ray and radiology services 34 61.8 34 60.7 15 68.2
12. Laboratory services 35 55.6 40 64.5 19 67.9
13. Genetic counseling services 20 55.6 12 52.2 7 53.9
14. Emergency room services 24 40.7 26 48.2 19 79.2
Mental Health Services HMO PPO Not in Managed Care
n % n % n %
1. Counseling for child 4 16.0 8 33.3 1 11.1
2. Counseling for family members 4 9.3 13 35.1 2 18.2
3. Family support groups 4 9.5 11 25.6 2 18.2
4. Out-patient diagnostic services 6 30.0 9 40.9 4 50.0
5. In-patient psychiatric care 3 37.5 3 27.3 0 0.0
Other Health Services HMO PPO Not in Managed Care
n % n % n %
1. Prescription medications 45 59.2 43 57.3 22 73.3
2. Durable medical equipment 12 35.3 13 33.3 12 70.6
3. Adaptive equipment 8 22.9 9 19.6 9 60.0
4. Disposable medical supplies 11 42.3 11 37.9 6 85.7
5. Nutritional products or special diets 7 29.2 5 17.9 6 60.0
6. Home nursing services 6 27.3 7 35.0 4 57.1
7. Personal care attendant services (PCA) 5 31.3 4 20.0 4 66.7
8. Hospice services 3 50.0 1 14.3 2 100.0

* N = the number of respondents who identified a given type of health plan for their child and indicated their child needed or used a particular service. Respondents who indicated that their child is covered by more than one type of health plan or by a health plan categorized as "Other" were not included in the analysis for this table.


Table 10 (continued)
Family Voices Survey on Managed Care
High Satisfaction by Type of Health Plan
(N=204)*

Delivery of Health Service Percent of Respondents within each Type of Health Plan Indicating
"Very Satisfied"
HMO PPO Not in Managed Care
Communication and Coordination of Care n % n % n %
1. Information about my child's medical needs 26 33.3 35 46.1 14 45.2
2. Explanation of medical treatments 29 37.2 45 57.7 19 63.3
3. Having time with my child's provider to ask questions 40 51.3 40 51.3 24 77.4
4. Family inclusion in decision-making and planning 37 51.4 53 69.7 23 76.7
5. Child's participation in decision-making and planning 18 33.3 25 46.3 14 70.0
6. Communication between my child's primary care provider and specialty care providers 19 26.7 19 27.5 16 59.3
7. Access to a case manager of care coordinator 14 25.0 16 29.1 13 59.1
8. Helping the school understand my child's special health care needs 9 15.8 10 16.1 8 32.0
9. Information re: current research that might help my child 6 10.0 9 13.2 5 17.9
10. TDD services for hearing impaired 2 40.0 3 27.3 2 50.0
11. Translator/interpreter services 2 50.0 2 33.3 2 100.0
12. Respect for my culture, ethnic identity and religious beliefs 27 57.5 24 64.9 14 73.7
Overall Ease of Service Delivery
1. Telephone access to providers 30 40.0 38 51.4 17 54.8
2. Access to second opinions 18 27.3 24 39.3 16 59.3
3. Ability to schedule timely specialty care appointments /referrals 26 35.6 31 43.1 16 55.2
4. Waiting time to approve special services/equipment 17 27.9 14 22.2 13 56.5
5. Appeals or grievance procedures 4 12.1 6 15.0 5 41.7
6. Coordination of multiple appointments or visits 24 40.0 19 35.9 12 44.4
7. Required paperwork to access services 25 37.9 18 28.6 9 39.1
8. Handicapped accessibility of physical facilities 22 55.0 20 54.1 6 54.6
9. Transition from adolescent to adult services 4 33.3 2 14.3 2 33.3
10. Waiting time to schedule appts for primary care 39 52.0 38 50.7 17 60.7
11. Waiting time on day of appointment 34 43.6 33 42.3 14 46.7
12. Info on what services are covered by child's plan 24 30.8 30 39.0 12 38.7
13. Flexibility to use cost-effective alternative services, equipment or providers 12 21.1 15 23.8 11 40.7

* N = the number of respondents who identified a given type of health plan for their child and indicated their child needed or used a particular service. Respondents who indicated that their child is covered by more than one type of health plan or by a health plan categorized as "Other" were not included in the analysis for this table.